Question 1

What is the length of each class?

Accepted Answer

Private lessons are one hour long, and group classes last 55 minutes.

Question 2

Can I book a single lesson, or do I need to purchase a pack?

Accepted Answer

You can book either a single lesson or a lesson pack. Packs provide a convenient way to maintain consistent progress.

Question 3

How long are lessons valid after purchase?

Accepted Answer

All lessons and packs are valid for six months from the purchase date. Unused lessons after this period are non-refundable and cannot be extended.

Question 4

When is payment due?

Accepted Answer

Payment is due in advance before your first lesson or the start of a pack.

Question 5

What should I bring to my classes?

Accepted Answer

Please bring a notebook and pen. Additional materials, documents, and links will be provided to support your learning.

Question 6

What happens in my first lesson?

Accepted Answer

Your first session will be a casual conversation to assess your Spanish level, understand your goals, and tailor lessons to your needs for an engaging experience.

Question 7

Are classes offered online and in person?

Accepted Answer

Yes, all private and group classes are available online and in person in Santa Cruz, CA.

Question 8

What is your cancellation and refund policy?

Accepted Answer

Individual Private Lesson Packs: Refunds for unused lessons are available minus a 15% administrative fee if requested at least 72 hours before the next session. Single Private Lessons and Group Classes: These are non-refundable. If Spaniversity cancels a session, students may reschedule or receive credit.

Question 9

How are group classes organized?

Accepted Answer

Group classes are 55 minutes long with self-organized groups of 2 to 5 students at the same proficiency level. Classes start on time and are non-refundable but can be rescheduled.

Question 10

What if I'm late or miss a lesson?

Accepted Answer

For private lessons, the instructor will wait 15 minutes before marking the session as missed. For group lessons, latecomers can join, but the class ends on schedule.

Frequently Asked Questions

Class Information

What is the length of each class?

Can I book a single lesson, or do I need to purchase a pack?

Are classes offered online and in person?

How are group classes organized?

Booking & Payment

How long are lessons valid after purchase?

When is payment due?

How is payment processed and is my personal information secure?

Attendance & Policies

What happens in my first lesson?

What should I bring to my classes?

What if I'm late or miss a lesson?

What is your cancellation and refund policy?

Eligibility & Services

Who can take classes?

What additional services does Spaniversity offer?

Privacy & Communication

How is my personal data used?

Can I opt out of marketing emails?

Who can I contact if I have questions or need help?

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